Echemi Europe B.V. User Privacy Terms & Policy Agreement
This Agreement stipulates that Echemi Europe B.V. and its subsidiary products, Echemi Europe B.V. (hereinafter referred to as "Echemi Europe B.V.", "Us", "We", and "Our"), and software services for users regarding the "Echemi Europe B.V." ( hereinafter referred to as "Services"). This Agreement can be updated by Echemi Europe B.V. at any time. Once the updated Agreement terms are announced, they will replace the original Agreement terms. Users can check the latest version of the Agreement terms on this website. After modifying the terms of the Agreement, if the user does not accept the modified terms, please immediately stop using the services provided by Echemi Europe B.V., and the user's continued use of the services will be deemed to accept the modified Agreement.
Echemi Europe B.V. attaches great importance to the privacy of users and the protection of personal information. We may collect and use your information when you use our services and / or products. We want to inform you through the User Privacy Terms & Policy Agreement (“Agreement”) how we collect, use, save, share and transfer this information when you use our services and / or products, and we provide you with how to access, search, update, delete, and protect this information.
In view of the binding registration method of the Echemi Europe B.V. account, you agree that the service will allow your email address, contact number and other information to be used for registration.
Last updated version: November 30, 2019.
If you have any questions about this Agreement or related matters, you can contact us at any time by visiting http://eu.echemi.co/ online customer service system, sending email to email@example.com ( The Netherlands ) or calling our customer service number 0031-(0) 852 101 121 [ 9:00-17:30 Netherlands time ( except statutory holidays ) ].
1.How do We Collect and Use Your Personal Information
The ultimate purpose of collecting your personal information is to provide you with better services, products, optimize and enrich your user experience. Such personal information is information that can identify your personal identity individually or in combination with other information.
The personal information involved in this Agreement includes: basic information ( including personal name,address, phone number, e-mail address ); network identity information ( including system account number, account name, IP address, email address, and password information related to the foregoing ); personal property information ( order records and other information ); personal Internet records ( including website browsing records, software use records, click records ); personal common device information ( including hardware model, device MAC address, operating system type,unique device identification code of software list,such as IMEI / android ID / IDFA / OPENUDID / GUID, etc.); personal location information ( including precise positioning information, latitude and longitude, etc.); company information ( company name, tax ID , Chamber of commerce registration number, business type ); collection of procurement intentions.
The above personal information is provided by you voluntarily. You have the right to refuse to provide, but if you refuse to provide certain personal information, you may not be able to use the services or products provided by us, or may have an impact on your use of the services or products.
We will collect and use your personal information only for the following purposes:
1.1 User Registration
1.1.1 Registration Qualification
You confirm that you shall be a natural person, legal person or other organization with full capacity for civil rights and full capacity for civil conduct when you complete the registration process or actually use the services of the platform in any other way permitted by the platform. If you do not have the aforementioned subject qualification, you and your guardian shall bear all the consequences caused thereby, and the platform shall have the right to cancel or permanently freeze your account, and reserve the right to claim against you and your guardian.
1.1.2Registration Method and Channel
188.8.131.52Register by Email
Echemi Europe B.V. accounts should be registered by email. Users are requested to register by email that is not yet bound to Echemi Europe B.V. accounts or by email that is not blocked by the service according to this Agreement. The service can change the way of account registration and binding according to user requirements or product requirements without prior notice to the user.
184.108.40.206Register by Third-Party
You can authorize third parties ( LinkedIn, Facebook, Twitter or Gmail ) to register as Echemi Europe B.V. users. When you register Echemi Europe B.V. with a third-party account, you can choose to authorize us to read and obtain your registered, published and recorded public information ( including nickname, profile photo and email ) on the third-party platform on the premise of meeting the requirements of relevant laws and regulations.
Echemi Europe B.V. requires you to authorize access to the above information from the third-party in order to remember your registered identity as an Echemi Europe B.V. user and provide you with better products and / or services. We will only collect and use your personal information within the scope of your authorization and consent.
In view of the binding registration method of Echemi Europe B.V. account, you agree that the service will allow your email address, contact number and other information to be used for registration.
Echemi Europe B.V. uses a user review mechanism. After registration, users need to wait for our staff to review your qualifications to ensure that users on the platform are real and effective users.
When reviewing users, Echemi Europe B.V. needs to collect personal information that can identify the user. The information collected by Echemi Europe B.V. includes, but is not limited to, the user's name, address, email address, contact phone number, company name, etc.
1.2 Product or Service We Supply
When using the search function provided by Echemi Europe B.V., we will collect the keyword information you query as well as other information and content details you browse or request when using Echemi Europe B.V. services. In order to bring you more convenient search services and constantly improve the Echemi Europe B.V. network products and / or services, such keyword information usually cannot be independently identified as your personal identity, does not belong to your personal information, and is not within the scope of this Agreement. Only when the keyword information you search is connected with other information that can identify your personal identity, we will treat and protect the keyword information you search as your personal information together with your search history in accordance with this Agreement.
1.2.2Ask for Sample / Purchase Commodity
You may need to provide contact information ( name, phone number, etc. ), address information, etc. when you ask for a sample / purchase commodity from Echemi Europe B.V..
1.2.3Post a Comment
When you make an active comment on the product / service after purchasing the product on Echemi Europe B.V., we will collect the information you post and display your user name ( which has been treated confidentially ) and the content you post.
When you pay on Echemi Europe B.V., you can choose the payment services provided by the third-party payment institutions ( such as PayPal, Visa and MasterCard ) cooperated by Echemi Europe B.V.. The payment function itself does not collect your personal information, but we need to share your Echemi Europe B.V. order information and share information with these payment agencies to confirm your order and complete the payment.
1.2.5Customer Service and After-Sales Service
Our customer service and after-sales function will use your account and order information. When you contact our customer service, our system may record the communication log between you and customer service, and will also use your account information for identity verification. When you need us to provide customer service related to your order, we may check your relevant order information to give you the appropriate help and processing.
1.3 Improve Our Service and / or Functions Necessary for the Product
We may collect your information of order, items and news browsing history, and your favorite products ( which you can select from the account settings) for data analysis to form a user profile that can be used to display goods, information or services you are interested in; or to show you items or information that you may wish to find when you search. We may also obtain other information about you for the purpose of providing services and improving the quality of services, including the relevant information you provided when you contacted customer service, the reply information you sent to us when you participated in the questionnaire survey, and the relevant information we obtained when you interacted with our related parties and our partners, in order to provide you with services, personalized content and suggestion.
1.4 Rules for the Use of Personal Information
According to the data protection regulations, you have the following rights to protect your privacy:
a) Right to Know: You have the right to obtain details about how we store and use your personal information. The information you involve in the system enforces this right entirely in this Agreement;
b) Right to Access: You have the right to access your personal data. You can ask us to unconditionally provide all of your information stored on our system;
c) Right of Correct: If you find any incorrect or incomplete information in your personal data, you can ask us to correct it. When you log in your account, you can enter account information to edit or add new information;
d) Right to Delete: In certain circumstances, you have the right to ask us to delete your personal data. Please note that this right is not absolutely available, it only applies to specific situations;
e) Right to Restrict Processing: You have the right to request the restriction or prohibition of the use of your personal data. This right is not absolutely available, it only applies to specific situations. Please send us your request and reason for rejecting our processing of your data on the website;
f) Right of Data Portability：In addition to the right of access, you can also request a copy of the personal data you provided to us, or ask us to provide it directly to another party;
g) Right of Objection: You have the absolute right to ask us to stop using your data for direct marketing;
h) Rights related to automated processing ( including user portraits ): You have a right to object a decision based solely on automated decision-making.
2.How do We Use Cookie and Other Similar Technology
2.1 What is Cookie
Using cookie can help improve your usage experience-- for example, storing the language settings you selected so that you can directly access it next time. Cookie is a text file that contains a small amount of information that is sent to your browser and stored on your computer, mobile phone, or other devices when you visit a website or application. Cookie sends information back to the original website or other websites that identifies the cookie.
2.2 The Purpose of Using Cookie
Necessary cookie enables you to use our website and all its features, such as when you visit our website or use our services, we use cookie to identify your account and to place relevant advertisement online and offline for you. Without the cookie, you may not be able to make full use of all the features of our website.
2.2.1 Identity Verification
Cookie will inform us when you use our services so that we can verify the identity of your account to ensure your account security.
Cookie helps us secure our data and services, as well as detect and troubleshoot spoofing, hacking and fraud targeting our products and services.
2.2.3 Function and Service
Cookie helps us provide users with better products and services. For example, when you want to log in, cookie can help you fill in the account name by using the information stored last time, so that will improve your operating efficiency.
Cookie can avoid unnecessary server load, improve service efficiency and save resources and energy.
2.2.5 Analysis and Research
We use these cookies to understand and improve our products and services, and to provide reference data for developing new products or features.
2.3 How to Control the Use of Cookie
If you want to withdraw your consent at any time, you need to use the browser settings function for each browser you use to delete your cookies.
For more information on how to delete cookies, please click on the "Help" option in your internet browser.
2.4 Other Questions
3.How do We Share, Transfer, and Publicly Disclose Personal Information
3.1 Share Personal Information
We will not share your personal information with any company, organization, or individual except in the following cases:
A. Get your explicit authorization or consent in advance；
B. Sharing under statutory circumstances: sharing of your personal information in accordance with applicable laws and regulations, legal procedures, litigation / arbitration, government orders and regulatory requirements;
C. To the extent required or permitted by law, it is necessary to provide your personal information to third parties (including trade organizations such as consumer protection departments) in order to protect the interests, property or safety of you or the public from damage;
D. Your personal information needs to be shared in order to protect national security, public safety, and the significant legal rights of you and other individuals;
E. The information that is disclosed by yourself or the one we can obtain from other legal public channels;
F. Sharing with our affiliates: Your personal information may be shared between our affiliates. We will only share necessary personal information, and such sharing is bound by the purpose of this Policy. If the affiliate wants to change the purpose of processing personal information, it will ask for your authorization again.
G. Sharing with partners: In order to provide you with more comprehensive and high-quality products and services, we share your personal information with our agents, representatives, service providers, cooperative logistics and warehouses as well as contractors for limited purposes only. Information, including but not limited to fulfilling customer orders, providing certain products and services related to the website, communicating with customers, providing customer services, storing in our servers, enhancing and improving the customer's purchasing experience, and accessing our partners website, providing a personalized buying experience, preventing fraud and completing payment method processing.
3.2 Transfer Personal Information
We will not transfer your personal information to any company, organization or individual except:
A. Get your explicit authorization or consent in advance；
B. Meet the requirements of laws and regulations, legal procedures, mandatory government requirements or judicial decisions;
C. If we or our affiliates are involved in transactions such as merger, division, liquidation, acquisition or sales of asset or businesses, your personal information may be transferred as part of such transactions, but we will ensure that such information is confidentiality and require the new company or organization holding your personal information to continue to be bound by this Agreement, otherwise we will require the company or organization to ask you for authorization again.
3.3 Publicly Disclose Personal Information
We will publicly disclose your personal information only if:
A. Get your explicit consent;
B. Based on laws and regulations, legal procedures, litigation or mandatory requirements of government authorities.
4.How to Manage Your Personal Information
You have the following rights over your personal information:
4.1 Access, Search, Correct and Delete Your Personal Information
You have the right to access, query, correct, and delete your personal information, except for the exceptions provided by laws and regulations. You can manage your information in the following ways:
Account Information: You can access, query, and correct personal and account information, payment information, account binding information, etc. in your account. You can also change your password, add security information, or close your account. You can access the web page in the Settings to perform such operations.
Address Information: You can add, change and delete your shipping address information ( including consignee's name, shipping address, telephone number, etc. ) at any time by visiting the "User Center" - "My Address" on the Echemi Europe B.V. website page.
Search and View Information: You can access your search history, view and modify your interests, and manage other data on the Echemi Europe B.V. website.
Order Information: You can view all your orders that is completed, pending payment, pending sale or pending evaluation orders by visiting the “ My Order” page.
Comment Information: You can view your comments by visiting "Order" - "Comment" on the Echemi Europe B.V. website page.
If you are unable to manage the personal information via the links above, you may contact our customer service at any time. We will respond to your request for access within 30 days.
4.2 Delete Account
You have the right to cancel your Echemi Europe B.V. account. During the use of the service, we will continue to save your personal information for you. You can operate it online by visiting the "User Center"-"My Account"-"Delete Account" on the Echemi Europe B.V. website page. After you log out successfully, we will delete your personal information as soon as possible according to the requirements of laws and regulations (delete the user information immediately after you delete the account) or make it anonymous.
If you are unable to access, correct or delete your personal information and cancel your account through the above methods, or if you believe that Echemi Europe B.V. has violated the law in collecting and using your personal information, you can contact us through our customer service or through other means provided by this Agreement. For security purposes, we may need you to provide appropriate ways to prove your identity and the legitimacy of your request. We will respond to your request within 30 days after receiving your feedback and verifying your identity. For your reasonable request, we do not charge in principle, but for repeated requests that exceed a reasonable limit, we will charge a certain cost as appropriate. We may reject requests that are unnecessarily repetitive, require excessive technical means ( e.g., require the development of a new system or fundamentally change existing practices ), pose a risk to the legitimate interests of others, or are highly impractical ( e.g., information stored on backup tapes ).
5.How do We Protect Your Personal Information
5.1 Account Number and Password
The password you create when you create an account on the website ( or another password you choose after changing the previous password ) will protect your personal information. Please keep this password secret. No customer service representatives or any other representatives of Echemi Europe B.V. will ask you to enter your password. The confidentiality of your password is what you want to protect. You can make changes at any time through “My Account”. Sign in with your email address and password, then click "Change Password" and enter a new password.
5.2 Data Storage and Transmission Security
Your information collected through our website may be stored and processed in Europe or any other country/region where Echemi Europe B.V. affiliates or service providers are located.
The security of information is very important to us, and we have taken protective measures to maintain the integrity and security of the information we collect and share with service providers. However, no security system is impermeable, and we cannot guarantee the security of our system 100%. If any information under our control is compromised due to a breach of security, we will take reasonable steps to investigate the situation and, as appropriate, notify individuals whose information may have been compromised and take legal action.
Echemi Europe B.V. takes the protection of personal information of minors very seriously. If you are a minor, you must obtain the written consent of your parent or legal guardian before using our products and / or services. Echemi Europe B.V. protects the personal information of minors in accordance with the relevant national laws and regulations.
In cases where personal information is collected with the consent of a parent or legal guardian, we will only use, share, transfer or disclose such information with the permission of law, with the express consent of the parent or guardian, or where the protection of the minor is necessary.
If it turns out that a minor has registered with our products and / or services without the consent of a parent or legal guardian, we will consult with the relevant guardian and try to delete the relevant personal information as soon as possible.
7.Notice and Amendment
For major changes, we will also provide more significant notifications ( including but not limited to email, SMS notifications or special prompts on browsing pages, etc. ).
Significant changes referred to in this Policy include but are not limited to:
a) Significant changes in our service model. Such as the purpose of processing personal information, the type of personal information processed, the way in which personal information is used, etc .;
b) Significant changes in our ownership structure, organizational structure, etc. Such as business adjustment, bankruptcy merger and acquisition caused by the owner change, etc.;
c) Changes in the main objects of personal information sharing, transfer or public disclosure;
d) Major changes in your right to participate in the processing of personal information and how you exercise it;
e) Changes in our responsible department, contact information and complaint channels for handling personal information security;
f) The personal information security impact assessment report indicates a high risk
We will also archive older versions of this Agreement for your review.
8.Link to Other Website and Service
The service may include third-party website links to our business partners, advertisers, and social media, and our users may post links to third-party websites. If you visit any of these sites, please note that these sites have their own privacy policies and we assume no responsibility for their policies. We strongly recommend that you read their privacy policies and terms as well as conditions of use to understand how they collect, use and share information. We accept no responsibility for the privacy practices or content of third-party websites.
If you have any questions about this Agreement or your personal information has been compromised while using our services, please contact us:
Email: firstname.lastname@example.org（The Netherlands）
Tel: 0031-(0)852101121 [ Netherlands time 9:00 - 17:30 ( except statutory holidays ) ]
The Netherlands: World Trade Center The Hague Business Center, 3rd Floor Prinses Margrietplantsoen 33 2595 AM The Hague, Netherlands
You can also contact us at any time by visiting online customer service system on https://eu.echemi.com